Your privacy matters.
Cloudscape Aviation, LLC ("Cloudscape Aviation," "we," "us," or "our") is committed to protecting the privacy of the individuals and families we serve. This Privacy Policy describes how we collect, use, and safeguard information when you contact us, use our website at cloudscapeaviation.com (the "Site"), or engage our professional aviation services.
By using this Site or contacting us directly, you acknowledge the practices described in this policy.
01 — Information we collect.
We collect only the information necessary to provide our services and respond to inquiries. This may include:
- Contact information — name, email address, and phone number when you reach out to us directly.
- Service-related information — details you share with us regarding flight operations, aircraft, scheduling, or travel preferences in the course of our working relationship.
- Communications — records of correspondence via email or SMS, including service inquiries, trip coordination, and operational communications.
- Site usage data — standard web server logs including IP address, browser type, and pages visited, collected automatically when you access the Site.
We do not collect payment card numbers, government identification numbers, or sensitive personal data through this Site.
02 — How we use your information.
Information we collect is used solely for the following purposes:
- Responding to service inquiries and scheduling requests.
- Coordinating flight operations, trip planning, and related logistics.
- Sending operational communications via email or SMS, including scheduling updates, trip confirmations, and safety-related notifications.
- Maintaining records necessary for the safe and professional conduct of aviation services.
- Improving the functionality and content of this Site.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
03 — Text message communications.
Cloudscape Aviation may use SMS (text message) communications to coordinate service logistics, provide scheduling updates, or send operational notifications to clients who have provided their mobile phone number and consented to receive such messages.
By providing your mobile number and agreeing to receive text messages from us, you consent to receive SMS communications related to your aviation services. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message you receive from us, or by contacting us directly at contact@cloudscapeaviation.com. After opting out, you will receive no further text messages from Cloudscape Aviation.
04 — Information sharing.
We do not sell or rent your personal information. We may share information only in the following limited circumstances:
- Service providers — third-party vendors who assist with communications infrastructure (such as SMS delivery), used solely to facilitate our services and bound by confidentiality obligations.
- Legal requirements — when required by applicable law, regulation, or valid legal process.
- Safety — when disclosure is necessary to protect the safety of our clients, crew, or the public.
05 — Data retention.
We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with applicable legal obligations. Contact and service records are generally retained for a period of five years following the conclusion of a service engagement.
06 — Your rights.
You have the right to request access to the personal information we hold about you, to request correction of inaccurate information, or to request deletion of your information where we are not required to retain it by law. To exercise any of these rights, please contact us at contact@cloudscapeaviation.com.
07 — Cookies and site analytics.
This Site may use basic cookies or similar tracking technologies to support site functionality and understand how visitors use the Site. We do not use advertising cookies or share browsing data with advertising networks. You may disable cookies in your browser settings, though some site features may be affected.
08 — Changes to this policy.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The effective date at the top of this page indicates when the policy was last revised. Continued use of this Site or our services after any changes constitutes acceptance of the updated policy.
Questions or concerns.
If you have any questions about this Privacy Policy or our data practices, please contact us directly:
Cloudscape Aviation, LLC
Scottsdale, Arizona
contact@cloudscapeaviation.com